We always want you to feel great about your CBD Logik shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase.
Returns & Exchange Period
We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.
If a non-defective item is opened and used, we will not accept it back under any circumstances, therefore, there will be no refund. For unopened or unused items, we will accept the return without applying a restocking fees. For manufacturer defects on the original item, there will be no service fees. Please see return shipping cost below.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at [email protected] Please provide your FULL NAME, ORDER NUMBER, PHONE NUMBER, and REASONS for the return. We may request that you provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements will be shipped out after we receive the defective item at our facility.
Return Shipping Costs
In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
Refunds are issued to the original payment method (credit card, debit card, etc) or as store credit in the form of reward points. CBD Logik is not responsible for refunds to Prepaid Cards in the event the cardholder no longer has possession of said card.